Analyst, IT Operations Center jobs hyderabad

and maintain corporate Network and Server Systems. Implement, document, and
administer network and server systems to deliver global data, voice, and application
services to Company users and external customers. Responsible for supporting our 24x7x365 IT
Operations Data Center, Server, and Network environment.
Duties & Responsibilities

· Proactively monitor,
maintain, and administer network systems connected to Company’s computing
environment. The systems include, but are not limited to routers, switches,
wireless access points, firewalls, and PBX/VOIP systems.
· Proactively monitor,
maintain, and administer servers and application systems connected to the
Company’s computing environment. These
systems and applications include, but are not limited to physical/virtual Windows
servers, Linux Servers, Exchange, SQL, SharePoint, SAP, Active Directory,
DNS, Monitoring, Data Backup, Storage, and EDI.
· Administer and
maintain monitoring, availability, and performance tools/systems.
· Add and enhance
monitors for various systems and applications.
· Perform root cause
analysis, troubleshooting, escalation, and notification of network, server,
application, and security events as assigned.
Conduct all necessary follow-up actions based on assignments, policy,
and procedures.
· Serve as a direct
point of contact for most customer (internal staff, external) and service
provider interaction. Includes receiving and resolving requests via phone,
email, and internal ticket system, escalating alerts/issues to appropriate
parties, performing site perimeter checks, shipping/receiving duties, network
cabling, and rebooting servers and network devices.
· Take the lead in
responding to operational and security issues as assigned. Coordinate resolution efforts and prepare
reports of findings.
· Perform proactive network,
server, and application services monitoring for communication, technical, and
security problems.
· As a team member, work
to meet or exceed server level targets.
· Update and create
internal documentation.
· Gather operational
metrics and report them to Infrastructure Management.
· Perform assigned
duties as requested by CommScope’s management team.
· Evening, overnight,
and weekend, holiday and on-call shift work may be required.
Experience : 5-8 Years of Related Experience.


Include demonstrated competencies and physical,
mental, & interpersonal skills.
· Experience with Network and Server monitoring tools and technology
· Experience in the following preferred:
o Network: routers, switches, firewalls, security,
o Server Administration: Windows, Unix, Linux, Active
o Monitoring: Solarwinds, Microsoft SCOM
· Ability to work independently and in
· Advanced
certification in the following is highly desired – Cisco (CCNA, CCNP), RedHat,
Microsoft (MCSE, MTA, MCTA, MCSA, or other certification relevant to the job
description), VMware.

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